Shipping Policy

1. Overview

This Shipping Policy explains how Nanocoating.co.uk processes, dispatches and delivers orders placed through our online store.

By placing an order with Nanocoating.co.uk, you agree to the shipping terms set out below. Please read this policy carefully before placing your order.

2. Business information

Nanocoating.co.uk is operated by:

• Coatings Online B.V.
  Morseweg 12
  8503 AD Joure
  The Netherlands

• Chamber of Commerce: 87511177
  VAT number: NL864314887B01

• Customer service hours: Monday to Friday, 09:00 to 17:00
  Chat: See the bottom right of the website

3. Shipping destinations

Nanocoating.co.uk ships orders to the United Kingdom and may also ship to other selected destinations where available at checkout.

If your country or postcode is not available at checkout, we may currently be unable to deliver to your location.

4. Order processing times

We aim to process orders as quickly as possible.

Orders are usually processed on business days, Monday to Friday, excluding public holidays. Orders placed during weekends or public holidays will normally be processed on the next business day.

During busy periods, promotions, seasonal peaks or unexpected delays, processing may take longer than usual.

5. Delivery times

Estimated delivery times are shown at checkout where available.

Delivery times are estimates only and may vary depending on:

• Delivery destination

• Courier availability

• Customs processing where applicable

• Public holidays

• Weather conditions

• Incorrect or incomplete address details

• Courier delays outside our control

Unless otherwise agreed with you, we aim to deliver orders within 30 days of purchase.

6. Shipping costs

Shipping costs are calculated and shown at checkout before you complete your order.

Shipping costs may depend on:

• Delivery destination

• Order value

• Weight and size of the parcel

• Selected delivery method

• Promotional shipping offers

If free delivery is available, the conditions will be shown on the website or at checkout.

7. Delivery partners

Orders may be shipped using PostNL, local courier partners or other delivery services depending on the destination and shipping method selected.

Once your parcel reaches the destination country, final delivery may be handled by a local delivery partner.

8. Order tracking

Where tracking is available, you will receive tracking information by email after your order has been dispatched.

Please allow some time for tracking information to update after dispatch. Courier tracking may not show movement immediately.

If you have not received tracking details, or if your tracking link does not update after a reasonable period, please contact our customer service team.

9. Incorrect delivery details

Please make sure your delivery address is complete and correct before placing your order.

Nanocoating.co.uk is not responsible for delays, failed delivery or lost parcels caused by incorrect or incomplete address details provided by the customer.

If you notice an error in your delivery address after placing your order, please contact us as soon as possible. We will do our best to help, but once an order has been packed or dispatched, it may no longer be possible to change the address.

10. Missed deliveries and failed delivery attempts

If a courier is unable to deliver your parcel, they may leave a delivery notice, attempt redelivery or take the parcel to a local collection point.

It is your responsibility to follow the courier’s instructions and collect or rearrange delivery within the stated timeframe.

If a parcel is returned to us because it was not collected, delivery was refused, or the address was incorrect, we may deduct the original shipping cost and any return shipping costs from your refund, unless the failed delivery was caused by our error.

11. Damaged parcels

Please check your parcel as soon as it arrives.

If your parcel arrives damaged, please contact us as soon as possible with:

• Your order number

• Photos of the damaged outer packaging

• Photos of the damaged product

• A short description of the issue

Please do not dispose of the packaging or product until we have reviewed your case, as this may be needed for a courier claim.

If the damage is confirmed, we will offer an appropriate solution, such as a replacement, refund or further instructions.

12. Missing, lost or delayed parcels

If your parcel appears to be delayed or missing, please contact us so we can investigate with the courier.

Before contacting us, please check:

• The tracking link

• Your delivery address

• Any delivery notice from the courier

• Safe places around your property

• Neighbours or reception areas, if applicable

If a parcel is confirmed as lost by the courier, we will offer an appropriate solution, such as a replacement or refund.

13. Partial shipments

In some cases, your order may be shipped in more than one parcel. This may happen if products are dispatched separately, if stock is split between locations, or if parcel size or safety requirements require separate packaging.

If your order is sent in multiple parcels, you may receive more than one tracking link.

14. Customs, import duties and taxes

Orders shipped to the United Kingdom from outside the UK may be subject to customs checks, import duties, VAT or other charges depending on the order value, product type and applicable rules.

Where duties, VAT or import charges are not included at checkout, these costs may be payable by the customer before delivery.

Nanocoating.co.uk is not responsible for delays caused by customs processing or unpaid import charges.

If a parcel is refused because of customs duties, taxes or import fees, any refund may be reduced by shipping costs, return costs and other charges incurred.

15. Product shipping restrictions

Some products sold by Nanocoating.co.uk are liquid coatings or cleaners. These products are packed carefully for safe transport.

Certain destinations, carriers or shipping methods may have restrictions for liquids or chemical products. If an item cannot be shipped to your selected location, we will contact you as soon as possible and provide a suitable solution where available.

16. Delivery to businesses and shared addresses

If you choose delivery to a business address, reception, shared building, hotel, workplace or collection location, delivery may be considered complete once the parcel has been accepted at that address.

Please ensure the delivery location is able to receive parcels safely.

17. Orders returned to sender

If an order is returned to us because it could not be delivered, was refused, was not collected, or the address was incorrect, we will contact you once the parcel has been received back.

Depending on the situation, we may offer:

Reshipment, subject to additional shipping costs
A refund, minus shipping and return costs where applicable
Further assistance if the issue was caused by our error

18. Delivery delays outside our control

We are not responsible for delivery delays caused by events outside our reasonable control.

These may include:

• Courier delays

• Severe weather

• Strikes or industrial action

• Customs delays

• Public holidays

• Transport disruption

• Incorrect delivery information

• High seasonal parcel volumes

We will always try to help where possible if your order is delayed.

19. Changing or cancelling an order before dispatch

If you need to change or cancel your order, please contact us as soon as possible.

We will do our best to help, but once an order has been packed or dispatched, it may no longer be possible to change or cancel it.

If the order has already been dispatched, you may need to follow our Returns and Refund Policy after receiving the goods.

20. Contact us

If you have any questions about shipping, delivery, tracking or a delayed parcel, please contact Nanocoating.co.uk customer service.

Customer service hours: Monday to Friday, 09:00 to 17:00

Chat: See the bottom right of the website.