Warranty and Complaints

Warranty and your statutory rights

We take great care to ensure that your products arrive in excellent condition. However, if your order is damaged during delivery or there is a problem with the product itself, please let us know as soon as possible so that we can help.

All products purchased from Nanocoating.co.uk are covered by your statutory rights under UK consumer law.

Under the Consumer Rights Act 2015, products must be:

  • Of satisfactory quality
  • Fit for their intended purpose
  • As described

In simple terms, a cleaner should clean and a coating should provide the protection it is designed and advertised to provide.

If a product is faulty or does not meet these requirements, you may be entitled to a refund, repair or replacement, depending on the circumstances and when the problem is reported.

These statutory rights are not affected by any additional warranty or guarantee that we may offer.

Complaints

We always aim to provide high-quality products and excellent customer service, but occasionally something may not go as planned.

If you have a complaint, please contact us first so that we have the opportunity to resolve the issue for you.

The quickest way to reach us is via the chat on our website. You can open the chat using the icon in the bottom-right corner of the screen.

You can also contact us at:

Email: [INSERT UK CUSTOMER SERVICE EMAIL]
Telephone: [INSERT UK/INTERNATIONAL TELEPHONE NUMBER]
Address: [INSERT COMPLAINTS/COMPANY ADDRESS]

Please provide your order number and as much information as possible about the issue so that we can investigate your complaint promptly.

We aim to acknowledge and resolve complaints as quickly as reasonably possible.

Alternative Dispute Resolution

If we are unable to resolve your complaint directly, you may be able to refer the dispute to an independent Alternative Dispute Resolution (ADR) provider.

ADR provider: [INSERT ADR PROVIDER, IF APPLICABLE]
Website: [INSERT ADR WEBSITE]
Contact details: [INSERT ADR CONTACT DETAILS]

[INSERT WHETHER NANOCOATING.CO.UK IS REQUIRED OR PREPARED TO PARTICIPATE IN THIS ADR PROCEDURE.]

Using an ADR service does not affect any other legal rights or remedies that may be available to you.