Ordering and Delivery

Below you’ll find answers to the most frequently asked questions about ordering from Nanocoating.co.uk and the delivery of your order.

Still have a question? Please contact our customer service team and we’ll be happy to help.

How much does delivery cost?

Orders of [£XX] or more qualify for free delivery.

For orders below [£XX], standard UK delivery costs [£X.XX].

Any applicable delivery charges will also be shown clearly at checkout before you place your order.

How quickly will I receive my order?

Orders placed on working days before [XX] are normally dispatched [the same working day / the next working day].

Depending on the delivery service selected and the product ordered, your parcel may arrive as soon as the next working day.

Some products may require additional processing time. Where this applies, this will be stated on the relevant product page or during checkout.

Once your order has been packed and handed over to our delivery partner, you will receive a dispatch confirmation containing your tracking details.

We currently use:

[INSERT UK COURIERS – E.G. Royal Mail, DPD, DHL, Evri, UPS]

Our estimated delivery schedule

[ONLY USE THIS SCHEDULE IF IT MATCHES THE ACTUAL UK DELIVERY SERVICE]

Order before [CUT-OFF TIME] on Monday
= Estimated delivery: [Tuesday]

Order before [CUT-OFF TIME] on Tuesday
= Estimated delivery: [Wednesday]

Order before [CUT-OFF TIME] on Wednesday
= Estimated delivery: [Thursday]

Order before [CUT-OFF TIME] on Thursday
= Estimated delivery: [Friday]

Order before [CUT-OFF TIME] on Friday
= Estimated delivery: [Saturday / Monday]

Orders placed on Saturday or Sunday
= Estimated delivery: [Tuesday / INSERT ACTUAL DELIVERY DAY]

Please note that these delivery times are estimates and may be affected by weekends, bank holidays, courier delays, severe weather or other circumstances outside our reasonable control.

How will my order be packaged?

We pack every order carefully to help ensure that your products arrive safely.

Where possible, we use sturdy cardboard boxes and recyclable packaging materials.

For certain products, additional protective packaging may be required to prevent damage or leakage during transport.

What is the status of my order?

After placing an order with Nanocoating.co.uk, you will normally receive several emails from us.

If you cannot see them in your inbox, please check your spam or junk folder.

What can I expect?

Order confirmation

Shortly after placing your order, you will receive an order confirmation by email.

This confirms that we have received your order and are preparing it for dispatch.

Dispatch confirmation

Once your order leaves our warehouse and has been handed over to our delivery partner, you will receive a dispatch confirmation.

This email will normally include a tracking link or tracking number so that you can follow your parcel online.

I need to change my delivery address

You can update your saved address details through your customer account for future orders.

Already placed an order and noticed that the delivery address is incorrect?

Please contact our customer service team as soon as possible.

Customer service: [INSERT EMAIL / CHAT LINK]
Telephone: [INSERT TELEPHONE NUMBER]

We will do our best to update the address before your order is dispatched.

If you have already received a dispatch confirmation, we may no longer be able to change the delivery address.

Depending on the courier, you may be able to adjust your delivery preferences directly through the tracking link.

I haven’t received my order

First, please check the tracking information included in your dispatch confirmation.

The tracking page will usually show the latest status of your delivery.

Please also check whether:

  • The courier has attempted delivery
  • The parcel has been left in a safe place
  • The parcel has been delivered to a neighbour
  • The parcel has been taken to a local collection point or depot
  • The delivery address on your order is correct

Some couriers no longer leave a paper calling card, so we recommend checking the online tracking information first.

If the tracking information does not resolve the issue, or your parcel is significantly delayed, please contact us.

We will investigate the delivery with the courier where appropriate.

[INSERT CUSTOMER SERVICE EMAIL / CHAT LINK]

What happens if I’m not at home when my order is delivered?

What happens after a missed delivery depends on the courier.

Depending on the delivery service, the courier may:

  • Attempt delivery again
  • Leave the parcel in an agreed safe place
  • Deliver it to a neighbour
  • Take it to a local collection point
  • Allow you to rearrange delivery online

Please check the tracking information provided by the courier for the available options.

If a parcel cannot be delivered and is eventually returned to us, please contact our customer service team.

Additional delivery charges for resending a returned parcel: [INSERT POLICY]

An item is missing from my order

We’re sorry if an item is missing from your delivery.

Please contact our customer service team as soon as possible and provide:

  • Your order number
  • The name of the missing product
  • Details of the items you did receive
  • Photographs of the parcel and its contents, where helpful

Once we have checked the issue, we will arrange an appropriate solution.

Where we have made a packing error, we will send the missing item to you at no additional delivery cost.

Customer service: [INSERT EMAIL / CHAT LINK]

Need help with your delivery?

For questions about an existing order, please have your order number and tracking information ready.

You can contact us via:

Chat: [INSERT CHAT DETAILS]
Email: [INSERT UK CUSTOMER SERVICE EMAIL]
Telephone: [INSERT TELEPHONE NUMBER]