Safe and secure payments

Paying for your order at Nanocoating.co.uk is quick and secure.

Our online payments are processed through [Shopify Payments / INSERT PAYMENT PROVIDER]. This allows you to place and pay for your order securely through our checkout.

The payment methods available to you are always displayed during checkout.

Which payment methods does Nanocoating.co.uk accept?

We accept a range of payment methods for UK customers, including:

• Visa
• Mastercard
• [American Express]
• [Apple Pay]
• [Google Pay]
• [Shop Pay]
• [Klarna]
• [PayPal]
• [INSERT OTHER ENABLED PAYMENT METHODS]

Please only include payment methods that are actually enabled in the Nanocoating.co.uk checkout.

The exact payment options shown may depend on your device, location and the payment methods available for your order.

Credit and debit cards

You can pay securely using [Visa, Mastercard, American Express – CONFIRM ENABLED CARDS].

Your card payment will be processed securely through our payment provider. Depending on your bank or card provider, you may be asked to complete an additional security check when making your payment.

Any additional protection or purchase insurance offered by your card provider is subject to that provider's own terms and conditions. Please contact your bank or card provider for further information.

Apple Pay, Google Pay and other express payment methods

We may also offer faster checkout options such as:

[Apple Pay]
[Google Pay]
[Shop Pay]

Availability depends on the payment methods enabled for Nanocoating.co.uk and the device or browser you are using.

Klarna

[KEEP ONLY IF KLARNA IS ENABLED]

You may be able to pay using Klarna.

The Klarna payment options available to you will be shown during checkout. Eligibility and payment terms are determined by Klarna and are subject to Klarna's own terms and conditions.

My payment failed. What should I do?

There are several reasons why a payment may not be successful.

We recommend checking:

• Whether you have sufficient funds or available credit
• Whether your card has expired
• Whether your card has been blocked
• Whether the card details you entered are correct
• Whether your billing address matches the details held by your bank
• Whether your bank requires you to approve or authenticate the payment

If no payment has been taken, your order may not have been completed or processed.

You can try placing the order again or select another available payment method.

Has money been taken from your account but you have not received an order confirmation? Please do not immediately place a second order. Contact our customer service team first so that we can check the payment and order status for you.

Customer service: [INSERT UK CUSTOMER SERVICE EMAIL]
Chat: available via the chat icon on Nanocoating.co.uk
Telephone: [INSERT TELEPHONE NUMBER]

Refunds

Where you are entitled to a refund, we will normally refund the amount to the same payment method used for the original purchase, unless otherwise agreed or another method is required for technical reasons.

The time it takes for a refund to appear in your account after we have processed it can depend on your bank or payment provider.

For information about cancelling an order, returning products and refund eligibility, please see our:

[RETURNS & REFUNDS PAGE – INSERT LINK]

Can I place a business or trade order?

Yes.

Nanocoating.co.uk also welcomes orders from businesses, professionals and trade customers.

For larger quantities or a tailored quotation, please contact our customer service team and provide:

• The products you require
• The quantities required
• Your company name
• Your company details
• Any specific delivery requirements

We will then help you with your enquiry as quickly as possible.

Business & trade enquiries: [INSERT BUSINESS/SALES EMAIL]