Do you have a question about our products, or are you unsure which products you need for your project? Please feel free to get in touch. Our customer service team is available Monday to Friday, from 9:00 am to 5:00 pm.

Chat with us: see the bottom-right corner

Need a quick answer? Scroll down to view our most frequently asked questions and answers.

You can also take a look at our Product Guide, where you’ll find everything you need for each type of project: Product Guide

Have a question about an existing order? You can also contact us via chat. We aim to answer your question as quickly as possible. Before contacting us about a delivery, please check the tracking information you received with your order.

You can find more information about existing orders here: Ordering & Delivery

All information about returns can be found here: Returns

Looking to purchase nano coatings or cleaners in large quantities? Please contact us via chat to discuss bulk and trade orders.

Chat with us: see the bottom-right corner

Find a quick answer to your question

Click on a question below to view the answer.

Will I receive confirmation when my order has been dispatched?

Yes. As soon as your order has been dispatched, you will automatically receive a dispatch confirmation by email. This email will also include your tracking details, allowing you to easily follow the progress of your delivery.

Read more about Ordering & Delivery.

What are the delivery times for Nanocoating.co.uk?

We aim to process and dispatch orders as quickly as possible. In most cases, your order will be delivered within 1–2 working days.

If a product is temporarily out of stock, we will contact you as soon as possible.

Read more about Ordering & Delivery.

How much does delivery cost?

Orders of [£XX] or more qualify for free delivery.

For orders below [£XX], the standard delivery charge is [£X.XX] within the UK.

Read more about Ordering & Delivery.

How can I return an order?

At Nanocoating.co.uk, we want you to be completely satisfied with both our products and our service.

Changed your mind about your purchase? For most online purchases, you can let us know that you wish to cancel your order within 14 days of receiving it. You then have a further 14 days to return the product to us.

Simply register your return using the returns form on our Returns page and make sure the product is securely packaged before sending it back.

Once we have received your return in good condition, we will process your refund as quickly as possible.

While the product is in your possession, please take reasonable care of both the product and its packaging. A deduction from the refund may be made if the value of the product has been reduced as a result of unnecessary handling.

Read more about Returns.

My order hasn’t arrived on time. What should I do?

We’re sorry to hear that your order has been delayed.

First, please check the tracking link in your dispatch confirmation email for the latest delivery information. Occasionally, delays can occur while a parcel is with the courier.

If your order still hasn’t arrived a few days after the expected delivery date, please contact us. We’ll look into the delivery and help get the issue resolved as quickly as possible.

Can I place a business order and request a quote?

Yes. We welcome orders from businesses and trade customers.

Please contact us for a tailored quote and let us know which products you require, the quantities you need and your company details. We’ll get back to you as quickly as possible.

Are you looking for resellers or distributors for your products?

Yes. We’re open to working with resellers and distribution partners.

Interested in selling Nanocoating.co.uk products? Please get in touch and tell us a little about your business and the markets you serve. We’ll be happy to discuss the opportunities for working together.